In this example, we'll feed a database of patron suggestions/questions into an AI interface for summarization to various departments.
Sample Patron Feedback
Name | Comment |
---|---|
Alice Adams | I have a suggestion for your children's section. Could you please consider adding more interactive and educational toys? My daughter loves the reading area, but she also enjoys hands-on activities. |
Bob Baker | Hey, the computer terminals are too slow. I couldn't even check my email without the browser crashing. Can you guys fix this? |
Cindy Clark | Hello, I am an academic researcher and I need access to JSTOR and other academic databases. I noticed that the library's subscription does not include these. Could this be looked into? |
David Daniels | Is it possible to renew books online? It's a hassle coming down to the library just for renewals. A system for online renewals would be convenient. |
Emily Evans | I was hoping to find an expanded selection of large print books. My mother is finding it difficult to read standard print these days. |
Fiona Foster | Yo, the teen section is kinda lame. How about adding some graphic novels and comics? |
George Graham | I'd like to attend the library's writing workshops but they are always scheduled during working hours. Could some be organized for the evenings or weekends? |
Holly Harris | Could you please provide headphones at the study desks? The noise from the kids' section carries over and it's very distracting. |
Ivy Ingram | I would appreciate more comfortable seating. The wooden chairs are not ideal for long reading or studying sessions. |
John Jackson | The library's website is not user-friendly. It is difficult to navigate and find information. Please consider updating it. |
Katie King | I am looking for a specific book and it appears that it's not in the catalog. Can the library consider ordering it? The title is 'The Forgotten History of Science'. |
Lucas Long | Why are the magazines so out of date? Can we have current issues please? |
Molly Miller | Would it be possible to add an outdoor reading area? It would be lovely to read in the open air when the weather is nice. |
Nina Nelson | I would like to recommend adding more audio books to the library's collection. As someone with a visual impairment, I rely on audio books for my reading. |
Oliver Olsen | The Wi-Fi keeps disconnecting. This is very frustrating, especially when I'm in the middle of research. Could the library invest in a better Wi-Fi infrastructure? |
Penny Parker | Your selection of foreign language books is limited. It would be great if you could expand this section. |
Quincy Quinn | I have a question about genealogy research. Does the library provide access to resources like Ancestry.com? |
Rita Roberts | Is there a possibility of organizing more community events, like author talks or book readings, at the library? |
Steve Smith | The children's area is too close to the study section. The noise is unbearable. Could something be done to soundproof the areas? |
Tracy Thompson | I have trouble with stairs. Are there plans to install an elevator or at least a ramp? |
Ursula Upton | I think the library should have a wider selection of vegan cookbooks. Current options are rather limited. |
Vera Vaughn | Do you have any upcoming computer literacy classes? I'm particularly interested in learning how to use Excel. |
Wendy Williams | The air conditioning is too cold in the summer. Could it be adjusted to a more moderate temperature? |
Xander Xerox | The photocopy machine is always broken. It's crucial for students like me who need to copy materials for research. |
Yara Young | I would love to see more resources for learning indigenous languages. As a native speaker, I would like to have materials to help teach my children. |
Zara Zimmerman | I have a technical question. Does the library offer any coding workshops for beginners? |
Prompt:
Given the following list of public library patron feedback requests, drop the names, summarize each request briefly and group them in the following categories:
Collection development
Internet & technology
Library events & programming
Facilities management
Miscellaneous/Other
Results:
- Collection Development
- Request to add more interactive and educational toys to the children's section.
- Need for access to JSTOR and other academic databases for academic research.
- Desire for an expanded selection of large print books for those with difficulty reading standard print.
- Suggestion to include more graphic novels and comics in the teen section.
- Patron unable to find a specific book titled 'The Forgotten History of Science' in the catalog and requests it be ordered.
- Complaint about outdated magazines; request for current issues.
- Recommendation to add more audio books, particularly for those with visual impairments.
- Request to expand the foreign language books section.
- Suggestion to widen the selection of vegan cookbooks.
- Internet & Technology
- Complaint about slow computer terminals that crash while checking email.
- Question about the possibility of renewing books online for convenience.
- Feedback that the library's website is not user-friendly and difficult to navigate.
- Wi-Fi keeps disconnecting, disrupting research; request for a better Wi-Fi infrastructure.
- Query about the availability of genealogy resources like Ancestry.com.
- Photocopy machine is frequently broken, causing issues for students needing to copy materials for research.
- Library Events & Programming
- Request for writing workshops to be scheduled during evenings or weekends to accommodate working hours.
- Suggestion to organize more community events, such as author talks and book readings.
- Inquiry about upcoming computer literacy classes, specifically for learning how to use Excel.
- Question about the availability of coding workshops for beginners.
- Facilities Management
- Request for headphones at study desks to mitigate noise distractions.
- Desire for more comfortable seating options for long reading or studying sessions.
- Suggestion to add an outdoor reading area for patrons to enjoy reading outside.
- Complaint about noise from the children's area affecting the study section; request for soundproofing.
- Request to adjust the air conditioning to a more moderate temperature during summer.
- Feedback about difficulty with stairs and a question about installing an elevator or ramp.
- Miscellaneous/Other
- Request for resources for learning indigenous languages to help teach children.
- Complaint about the teen section being "lame"; suggests adding graphic novels and comics (could also fit under Collection Development).