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AI and Workers

The NEDA Chatbot Back-and-Forth

Side by side news articles from Vice.com. Left: May 25, 2003 - Eating Disorder Helpline Fires Staff, Transitions to Chatbot After Unionization. The chatbot is named "Tessa" and will replace the entire Helpline program starting June 1. On the right, the article from May 30, 2023 reads "Eating Disorder Helpline Disables Chatbot for 'Harmful' Responses After Firing Human Staff" with subhed "Every single thing Tessa suggested were things that led to the development of my eating disorder."

 

https://www.vice.com/en/article/n7ezkm/eating-disorder-helpline-fires-staff-transitions-to-chatbot-after-unionization

https://www.vice.com/en/article/qjvk97/eating-disorder-helpline-disables-chatbot-for-harmful-responses-after-firing-human-staff

 

First anti-AI-bias law takes effect:

https://qz.com/americas-first-law-regulating-ai-bias-in-hiring-takes-e-1850602243

 

Links

  • "Companies That Replace People With AI Will Get Left Behind," Harvard Business Review, June 2023
  • "Unions Must Be at Forefront of AI Battle, AFL-CIO President Says," Bloomberg Law, August 2023

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